Shipping Policy

### Shipping & Delivery Policy - [Aapki Website Ka Naam]

Last Updated: 3 August 2026

[Apni Website Ka Naam] par hum koshish karte hain ki aapke grocery items aap tak fresh aur samay par pahunche.

#### 1. Delivery Area
1.1 Filhal hum delivery sirf [Ekchari, Bihar aur aas-paas ke 10-15 KM ke area] mein dete hain.
1.2 Agar aapka pincode serviceable hai to checkout par dikh jayega.
1.3 Future mein hum aur naye areas add karenge.

#### 2. Delivery Time
2.1 Order confirm hone ke baad delivery [Same Day / Next Day / 24-48 ghante] ke andar kar di jayegi.
2.2 Order karne ka cut-off time: [Subah 10 baje tak ke order same day]. Uske baad wale order agle din dispatch honge.
2.3 Sunday aur Government Holiday par delivery nahi hogi.
2.4 Traffic, baarish, ya kisi anya wajah se delay ho sakta hai. Aisi situation mein hum aapko call/SMS karke inform karenge.

#### 3. Delivery Charges
3.1 Free Delivery: ₹ se upar ke order par free delivery.
3.2 Minimum Charge: ₹ se kam ke order par ₹ delivery charge lagega.
3.3 Bade/bulk order ke liye alag se charge lag sakta hai.[499][30]

#### 4. Order Tracking
4.1 Order dispatch hone ke baad aapko delivery boy ka number mil jayega.
4.2 Aap chahe to [_] number par call karke bhi status pooch sakte hain.

#### 5. Delivery Process
5.1 Delivery ke samay diye gaye address par koi na koi maujood hona chahiye.
5.2 Cash on Delivery ke case mein sahi paise rakhein.
5.3 2 baar delivery attempt ke baad bhi order deliver nahi hua to order cancel ho jayega.

#### 6. Damaged / Missing Items
6.1 Delivery ke samay packet check kar lein. Agar packet phata hua ya item toota hua hai to turant delivery boy ko batayen.
6.2 24 ghante ke andar [_] number ya WhatsApp par photo ke saath complaint karein. Hum replacement bhej denge.

#### 7. Address Change / Cancel
7.1 Order place karne ke [2 ghante] ke andar aap address change ya cancel karwa sakte hain.
7.2 Uske baad order dispatch ho chuka hoga isliye change possible nahi hoga.

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Contact for Delivery Issues:
Mobile: [_]
WhatsApp: [_]
Timing: [Subah 9 baje se Raat 9 baje tak]