Return and Refund Policy

### Return & Refund Policy - [Aapki Website Ka Naam]

Last Updated: 3 August 2026

Hum chahte hain ki aapko sabse fresh grocery mile. Isliye return policy neeche di gayi hai.

#### 1. General Rule
1.1 Grocery items perishable hote hain, isliye delivery ke baad return accept nahi kiya jayega.  
1.2 Return sirf 2 condition mein hoga: Kharab item ya Galat item bheja gaya ho.

#### 2. Return / Replacement ke liye Condition
Aap return ya replacement maang sakte hain agar:
- Kharab / Expired item mila ho
- Toota hua / Leak packet mila ho  
- Galat item deliver hua ho
- Weight kam ho packet par likhe weight se

#### 3. Kaise Complaint Karein
3.1 Delivery ke 24 ghante ke andar humein complaint karni hogi.  
3.2 Complaint ke liye [_] number par Call/WhatsApp karein.  
3.3 Item ki 2-3 clear photo aur order ID bhejna zaroori hai.  
3.4 Bina photo ke complaint accept nahi hogi.

#### 4. Replacement vs Refund
4.1 Replacement: Stock available hone par hum 24-48 ghante mein naya item bhej denge. Delivery charge nahi lagega.  
4.2 Refund: Agar replacement possible nahi hai to paise refund kar diye jayenge.

#### 5. Refund Process & Time
5.1 Refund usi payment mode mein hoga jis se payment kiya tha.  
- UPI / Card / NetBanking: 3-5 working days  
- Wallet: 24-48 ghante  
- COD: Refund nahi hoga, sirf replacement milega  
5.2 Refund process hone ke baad aapko SMS mil jayega.

#### 6. Return Nahi Hoga
Ye items return nahi honge:  
- Delivery ke 24 ghante baad ki complaint  
- Customer ne khud item damage kiya ho  
- Fruits/Vegetables jo 1-2 din mein normal kharab ho gaye hon  
- Offer ya Combo wale products

#### 7. Cancel Order
7.1 Order place karne ke 2 ghante ke andar cancel karwa sakte hain.  
7.2 Dispatch ke baad cancel nahi hoga. Agar COD hai to order reject kar sakte hain.

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Complaint / Help ke liye:  
Mobile: [_]  
WhatsApp: [_]  
Timing: Subah 9 baje se Raat 9 baje tak